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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jessy Lynn

Jessy Lynn

June 12, 2024

5  out of  5
rating by Jessy Lynn
"The price cut was amazing. We saved over $150. We needed the price cut also the life insurance! Thank you so much!"
We responded:
"Jessy Lynn, we're thrilled to hear you saved over $150 and found the life insurance you needed with us! We're grateful for your positive feedback and are pleased we could assist you. If you have any future insurance needs, feel free to reach out. Thank you! - Jake Weston - State Farm Insurance Agent, Washington, IL"
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Patti Streeter

June 3, 2024

5  out of  5
rating by Patti Streeter
"Much better deal, much better than the other guy…Jonathan is the sweetest thing and if I knew he was that good looking I wouldn’t have bought my husband lol..no seriously very professional answered all our questions, very happy."
We responded:
"Patti, your review made our day! We're pleased to hear that Jonathan provided professional service and answered all your questions. We're grateful for your kind words and look forward to assisting you with all your insurance needs in the future! - Jake Weston - State Farm Insurance Agent, Washington, IL"
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Tessa Baletka

May 22, 2024

5  out of  5
rating by Tessa Baletka
"Great agent. Personable and comfortable"
We responded:
"Tessa, your review is greatly appreciated! We're pleased to hear that you found our agent personable and comfortable. Providing exceptional service is our priority, and we're grateful for your positive feedback. Please feel free to reach out for any future insurance needs or questions. - Jake Weston - State Farm Insurance Agent, Washington, IL"
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Bryson Smith

May 2, 2024

5  out of  5
rating by Bryson Smith
"Jake and his whole office have treated my very appropriate and made the insurance process very easy with every aspect of my personal policies, etc - very communicable and friendly staff!"
We responded:
"Hey, Bryson! It was a pleasure to work with you. I'm so glad that my team and I have made the insurance process easy and provided excellent communication and friendly service throughout. We appreciate your business and look forward to continuing to assist you with all your insurance needs. Thank you for your review! - Jake Weston - State Farm Insurance Agent | Washington, IL"
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Vanessa Zircher

May 1, 2024

5  out of  5
rating by Vanessa Zircher
"Jonathan with Jake Weston State Farm was extremely helpful and understanding when helping us switch our home and auto insurance. Quick, efficient and a cost-effective change. THANK YOU SO MUCH!"
We responded:
"Thanks for the kind words, Vanessa! We’re happy to hear Jonathan was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve! - Jake Weston - State Farm Insurance Agent"
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Derek Knight

April 28, 2024

1  out of  5
rating by Derek Knight
"Constantly raising rates because they can with a clean driving record and no tickets or accidents... like a bad neighbor state farm is there to rip you off."
We responded:
"Derek, we appreciate you taking the time to share your feedback with us. We understand your concerns regarding rate increases and want to assure you that we always strive to provide competitive pricing for our valued customers. While we regret any inconvenience caused by rate adjustments, it's important to note that insurance premiums are influenced by various factors, including market conditions, regional trends, and changes in risk profiles. These adjustments are carefully considered to ensure we can continue to provide the level of coverage and service our customers expect. Regarding your recent renewal, it's worth mentioning that any changes to your policy, such as adding a new vehicle, can impact your premium. We encourage our customers to reach out to our office to discuss available options and potential savings opportunities."
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Laura Allaman

April 27, 2024

5  out of  5
rating by Laura Allaman
"We are happy to recommend Jake Weston at State Farm Insurance. He was available on our schedule and took time to answer all of our questions. It was clear he was knowledgable and cared about making sure we had appropriate coverage. His office was friendly and helpful!"
We responded:
"Laura, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Kassie Wade

March 20, 2024

5  out of  5
rating by Kassie Wade
"I absolutely love the whole team at this office. They have helped me out with any issue I have brought to them. I highly recommend Jake Weston and his team!!"
We responded:
"Wow, thank you for the glowing review, Kassie! We are delighted to hear that our team at Jake Weston - State Farm Insurance Agency has been able to assist you with any issues you've encountered. We appreciate your recommendation and look forward to continuing to provide you with excellent service and support. - Jake Weston - State Farm Insurance Agent, Washington, IL"
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Chase Gruening

February 13, 2024

5  out of  5
rating by Chase Gruening
"Jake is awesome to work with! Super responsive and a great guy and team!"
We responded:
"We are so honored to receive your 5-star rating! Thank you for choosing us!"
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Cindi STAPLES

February 12, 2024

5  out of  5
rating by Cindi STAPLES
"Our car was totaled on Thursday and by Friday everything was settled and by Saturday we were in a new car. We appreciate the prompt, curious, and caring service we were given by Jake and everyone else we delt with. I would recommend Jake Weston to anyone."
We responded:
"Cindi, Thank you so much for the 5-star review! We're thrilled to hear you had a positive experience with our Jake Weston State Farm agency. Our team works diligently to provide excellent customer service and ensure our policyholders feel supported. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again. Have a wonderful day!"
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Tyler Schatsiek

February 7, 2024

5  out of  5
rating by Tyler Schatsiek
"Highly recommend Jake! He provides exceptional service, tailored insurance solutions, and went above and beyond to ensure I had the coverage I needed for my family! Trustworthy, knowledgeable, and responsive. A family guy that is a true asset to the community!"
We responded:
"Tyler, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Jacob Alvis

January 18, 2024

5  out of  5
rating by Jacob Alvis
"Looking for insurance can be difficult, when I came into Jake Weston he made easy comfortable and gave me peace of mind. He was great, informative and very knowledgeable. I would recommend anyone to him and his team."
We responded:
"Jacob, we appreciate your kind words! It is our main goal in our office to offer great coverage options for our policyholders, and we are delighted you are satisfied with your experience. Our office is here for you whenever you need us and we are grateful you have chosen our office to help secure what matters most."
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Kristan Pullen

January 11, 2024

5  out of  5
rating by Kristan Pullen
"I am always impressed with this office! Everything I need is always handled with a sense of urgency and care! Thanks Jake!"
We responded:
"Kristan, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Julie Dennis

November 20, 2023

5  out of  5
rating by Julie Dennis
"My car would not start and Jake was kind enough to call around to find someone to come to my work and jump start my car. His office manager ended up coming. They both went above and beyond!! Thank you both so much!!"
We responded:
"We love seeing reviews like this, Julie! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Randy MacDonald

November 4, 2023

5  out of  5
rating by Randy MacDonald
"Everything handled smoothly"
We responded:
"We love seeing five-stars, Randy! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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erique jones

September 26, 2023

5  out of  5
rating by erique jones
"Amazing job got it done quick and easy. Big shout out man💪🏾"
We responded:
"Thank you, Erique, for the five-star rating! We appreciate you and the opportunity to help you with your insurance needs."
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Elizabeth Hahn

July 25, 2023

5  out of  5
rating by Elizabeth Hahn
"Personable and professional."
We responded:
"Thank you for the five-stars, Elizabeth! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Esther Miller

June 16, 2023

5  out of  5
rating by Esther Miller
"Jake was great helping us out after a wreck."
We responded:
"We love seeing reviews like this, Esther! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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R P

June 15, 2023

1  out of  5
rating by R P
"Least amount of effort and least amount of work possible for their clients in my experience. Had to push and prod whenever needing help and left feeling unappreciated as a 10+ yr customer. Johnathon and Jake could both use some customer service training as empathy isn't either of their strengths. Also noted they spelled my name wrong on their response to review which shows lack of respect and/or attention to detail."
We responded:
"Rodger, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, as we have already discussed with you, your situation is out of our control. We understand your frustration and that you’re upset with the outcome. We have done everything in our power to assist you and we’re sorry if we left you feeling unappreciated. We do our best to provide exceptional customer service and value all of our policyholders. We wish you the best and are always available to you if you have any other questions. We just ask that when you call our office, to please speak to our team respectfully. Thank you."
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Brianna Deemie

April 17, 2023

5  out of  5
rating by Brianna Deemie
"Jake has been incredible to work with! He has been so helpful and kind. I highly recommend him!"
We responded:
"Thank you for the five-stars, Brianna! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Hiller House

March 14, 2023

5  out of  5
rating by Hiller House
"Super personable and easy to work with."
We responded:
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Sonja Lynn Nelson

February 24, 2023

5  out of  5
rating by Sonja Lynn Nelson
"Jonathan was very helpful and personable, exactly what I’m looking for in an insurance agent. He helped me with everything I asked, and made up for the website giving me some errors by taking it into his own hands. Very happy to have a company where I have an agent to help."
We responded:
"Thank you for the five-star rating, Sonja! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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James Pamson

February 21, 2023

5  out of  5
rating by James Pamson
"Jonathan was very quick to help me set up my auto insurance and helped me resolve any questions and issues I had. Very friendly and professional."
We responded:
"James, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Jonathan was able to do just that for your auto insurance! We appreciate you putting your trust in our office to help protect what matters most."
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MaKayla Hartter

January 13, 2023

5  out of  5
rating by MaKayla Hartter
"Jonathan was quick to help and answer all of my questions. He made the process very smooth! Highly recommend Jake Weston and his team."
We responded:
"Thanks, MaKayla! We are so happy to hear that you had a great experience getting a quote with our agency. Please let us know if you ever need anything!"
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Brent Janssen

January 3, 2023

5  out of  5
rating by Brent Janssen
"Jake and all of his team members are helpful and easy to work with! I like to do most things online, but anytime I have a question or need help they are always there with a quick solution."
We responded:
"Brent, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Washington."